Returns & Exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Frequently Asked Questions

Where can I find fabrics, towel colors, minky colors, and font choices?

https://sites.google.com/view/chicbasics/home

Are Kindermats or pillow forms included with covers?

No.

Where can I buy a Kindermat?

4 Fold Kindermats can be purchased on Amazon, Target, or Walmart.com

What size pillow form is needed for travel pillowcases?

Pillow Form 12x16. They can be purchased at Hobby Lobby, Joann's, or in the Craft section at Walmart.

How long until my Custom order ships?

All orders are handmade and ship in 10 business days (M-F). Business days are Monday through Friday. Chic Basics is closed on all Government Holidays which can be found on USPS website.

How long until my Ready To Ship order ships?

Ready to Ship items ship the next business day (M-F). Unless purchased with a custom order item, the ready to ship item will they ship in 10 business days.

What are the different shipping options?

Free shipping and standard shipping uses USPS Ground service which is a 5-7 business day service and does not included insurance. Upgrading to USPS Priority shipping means your shipping time is 1-3 business days and includes insurance incase of USPS loss. Chic Basics isn't responsible for packages that USPS loses and the customer hasn't paid for upgraded USPS Priority shipping which includes insurance incase of loss.

Can I choose the font for the Hooded Towels?

No. Hooded Towels come with a name printed in lowercase print on top of a block applique capital letter. Every hooded towel pictured in my shop has the same font/applique letter.

Name is embroidered in lowercase print on top of a block applique capital letter.

What size pillow form is needed for the Reading Pocket Pillow?

Pillow Form 16x16. They can be purchased at Hobby Lobby, Joann's, or in the Craft section at Walmart.

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